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COVID-19 UPDATE - we may experience some shipping delays and orders may take longer than usual (stated above). However, please note we are trying our very best to get your order to you as soon as possible.
Standard shipping and returns to:
—USA on each order with a free shipping service.
—CAN, AUS on each order with a free shipping service.
—Europe on orders will be charged a $9-$90 shipping fee according to the product's weight.
—Ukraine, New Zealand, Brazil, Israel, Norway, Russia, Saudi Arabia on orders will be charged a $20-$100 shipping fee according to the product's weight.
Orders are processed from Monday to Friday during working hours.
Standard shipping times differ by destination:
—USA within 3-5 business days
—CAN, AUS according to local warehouse inventory
In stock: within 3-7 business days;
Out of stock: within 30-60 business days;
Tip: The store defaults to the US inventory, and for other countries, the local warehouse shall prevail. When placing an order, free shipping means the local stock is available.
—Europe within 5-10 business days
—Asia & rest of the world within 12-14 business days
—Russia within 12-14 business days
As soon as your order leaves our warehouse, you will be updated throughout its journey. You will also receive a shipping confirmation email including your tracking number.
All orders will be shipped using USPS, DHL, UPS, Epacket, etc.
Duties and Taxes
We currently do not offer pre-paid duties and taxes so please be aware that shipping from Europe to your shipping destination could incur customs charges.
We are working to improve this service as soon as possible!
Terms & Conditions
- Sadly, we are unable to change an order once it has been placed due to our current systems. Please double check that the sizes and colors are correct when placing an order.
- We are unable to change the address to a different country. Orders with incorrect addresses will be canceled if they are unable to be shipped.
- Please ensure that you have written your shipping and billing address correctly as we are unable to update these details.
- If the package is returned because of the wrong address, the second shipping charge is borne by the customer.
Not 100% satisfied? Contact us and we accept returns within 15 days of receipt for most items in new condition.
15-day money-back guarantee for any reason.
For 15 days after the date of purchase, return your undamaged Relavel product and receive a full refund for ANY reason.
3-month warranty for quality-related issues.
For 3 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.
How to return?
1. Email us at firstname.lastname@example.org indicating which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Reply to us with the express you choose and the tracking number.
4. Once received, a refund takes about 7-10 business days to process.
1. You may issue a return within 30 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that is worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back directly without contacting us first.
4. We do not accept packages returned using C.O.D. service. Return shipping charges are borne by the customer and are non-refundable.
Please contact our customer service representative at support@relavelbags .com to confirm the return address for you.