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Not 100% satisfied? Contact us and we accept returns within 15 days of receipt for most items in new condition.
15-day money-back guarantee for any reason.
For 15 days after the date of purchase, return your undamaged Relavel product and receive a full refund for ANY reason.
3-month warranty for quality-related issues.
For 3 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.
How to return?
1. Email us at firstname.lastname@example.org indicating which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Reply to us with the express you choose and the tracking number.
4. Once received, a refund takes about 7-10 business days to process.
1. You may issue a return within 30 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that is worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back directly without contacting us first.
4. We do not accept packages returned using C.O.D. service. Return shipping charges are borne by the customer and are non-refundable.
Please contact our customer service representative at support@relavelbags .com to confirm the return address for you.