Warranty Policy
Limited 30-Day Warranty
Relavel provides a limited 30-day warranty against manufacturing defects in materials and workmanship from the date of delivery.
This warranty applies only to products purchased directly from our official store.
What Is Covered
This warranty covers:
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Manufacturing defects
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Faulty zippers
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Defective stitching
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Broken hardware caused by manufacturing defects
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Missing components upon delivery
Upon verification, we may provide:
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Replacement product
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Replacement accessories or components
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Compensation products
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Store discount code
The remedy offered will be determined at our discretion based on the specific situation.
What Is Not Covered
This warranty does not cover:
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Normal wear and tear
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Cosmetic damage
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Accidental damage
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Improper use or misuse
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Damage caused during unpacking
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Unauthorized modifications or repairs
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Damage caused by transportation after delivery
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Theft, loss, or neglect
Warranty Claims
To submit a warranty claim, please contact:
Please include:
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Order number, The package's cardboard box and shipping label, packing list.
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Description of the issue
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Clear photos or videos showing the defect
Additional information may be requested to verify the claim.
Warranty Resolution
After reviewing the claim, we may offer one of the following solutions:
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Replacement product
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Replacement accessories or components
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Compensation products
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Store discount code
Warranty decisions are made based on the nature and severity of the issue.