Returns & Refunds Policy

7-Day Return Window

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in original condition
• Include all original packaging, accessories, labels, and inserts
• Show no signs of wear, damage, alteration, or misuse

Returns requested after the 7-day return period may not be accepted.

Non-Returnable Items

We cannot accept returns for products that:

• Have been used
• Are damaged due to customer handling
• Have been altered or modified
• Are missing original packaging, labels, or accessories
• Were returned without prior authorization

How to Request a Return

1. Contact us at support@relavelbags.com within 7 days of delivery.
2. Include:
   
   • Your order number
   • Product name
   • Reason for return
   • Photos if applicable
3. Our customer support team will provide return instructions and the appropriate return address.
4. Ship the item back using a trackable shipping service and provide the tracking number.
5. Once the returned item is received and inspected, any approved refund will be processed within 7–10 business days.

Return Shipping Costs

Unless the return is due to a verified product defect or shipping error, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable once an order has been dispatched.

We do not accept returns sent using Cash on Delivery (C.O.D.) services.

Restocking Fee

To cover inspection, handling, processing, and repackaging costs, approved non-defective returns may be subject to a restocking fee of up to 30% of the original purchase price.

Any applicable fee will be deducted from the final refund amount.

Quality-Related Issues

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Supporting photographs of the product, packaging, and shipping label may be required for review.

Upon verification, we may offer one of the following remedies at our discretion:

• Replacement product
• Replacement accessories or components
• Compensation products
  
• Store discount code
  

Product Inspection Upon Delivery

Customers are encouraged to inspect their order immediately upon receipt.

Claims regarding missing items, shipping damage, incorrect products, or defects should be reported within 7 days of delivery.

Package Opening & Product Protection

Please open your package carefully and avoid using sharp objects that may cut through the outer packaging and damage the product inside.

All products are inspected before shipment to ensure they meet our quality standards.

Unfortunately, we cannot provide compensation, replacements, or refunds for damage caused during the unpacking process, including accidental cuts, punctures, or improper handling after delivery.

Returned Packages

If a shipment is returned due to:

• An incorrect address provided by the customer
• Refusal of delivery
• Failure to pay applicable customs fees
• Failure to collect the package

Any return shipping, customs, handling, and reshipping costs will be the responsibility of the customer.

Refund Processing

Approved refunds are typically processed within 7–10 business days after the returned item has been received and inspected.

Depending on your payment provider, additional processing time may be required before the refund appears in your account.

Return Address

Please contact support@relavelbags.com before returning any item.

Return addresses may vary depending on the product, destination country, and warehouse location.

Returns sent without prior authorization may not be accepted.