No Products in the Cart
JOIN US,SUBSCRIBE NOW,GET 10% OFF FIRST ORDER
- support@relavelbags.com
- 7 DAYS A WEEK
- FREE SHIPPING IN THE USA, JAPAN, SOUTH KOREA
Due to customs inspections, transportation disruptions, carrier delays, port or railway strikes, severe weather conditions, geopolitical events, public holidays, and other circumstances beyond our control, order processing and delivery times may occasionally be longer than estimated.
We appreciate your patience and understanding and will always do our best to deliver your order as quickly as possible.
We currently offer free standard shipping to:
United States
Japan
South Korea
Shipping charges for other destinations are calculated based on product weight and shipping destination.
Canada, Australia, United Kingdom, and most European countries: $9–$90
Ukraine, New Zealand, Brazil, Israel, Norway, Russia, Saudi Arabia, and selected international destinations: $20–$100
Shipping costs are displayed at checkout before payment is completed.
Orders are processed Monday through Friday during normal business hours.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Orders may be fulfilled from different warehouses depending on product availability and shipping destination.
We ship through trusted carriers including USPS, UPS, DHL, FedEx, and local delivery partners.
5–7 business days
Local warehouse inventory available:
5–10 business days
Inventory transfer required:
30–60 business days
10–30 business days
10–30 business days
Please note that all delivery times are estimates only and are not guaranteed.
Our website displays U.S. warehouse inventory by default.
For international orders, products may be shipped from local or regional warehouses when inventory is available.
Free shipping promotions generally apply when local inventory is available for fulfillment.
Orders delivered within the United States are generally not subject to import duties or customs fees.
For international orders, customs duties, VAT, taxes, import fees, brokerage fees, or other government-imposed charges may apply depending on local regulations.
Any such charges are the responsibility of the customer and must be paid directly to the relevant authorities.
Because customs policies vary by country, we recommend contacting your local customs office before placing an order if you have questions regarding potential charges.
Please review your order carefully before completing checkout, including:
Product selection
Color
Quantity
Shipping address
Billing address
Email address
Phone number
Orders are processed automatically upon placement. In most cases, we are unable to modify or cancel orders once they have been submitted, as processing may begin immediately.
Customers are responsible for providing complete and accurate shipping information.
Orders containing incomplete, invalid, or undeliverable addresses may be delayed, canceled, returned, or subject to additional shipping charges.
We are unable to change the destination country once an order has been placed.
Tracking information is automatically generated after shipment.
Please allow several business days for tracking updates to appear, as update times vary by carrier and destination country.
If tracking indicates that your package has been delivered but you have not received it, please first:
Check with household members or neighbors
Contact your local carrier or post office
Check any designated collection or pickup points
We will gladly assist by reviewing available tracking information and communicating with the carrier when possible.
If a shipment is returned due to:
An incorrect or incomplete address provided by the customer
Refusal of delivery
Failure to complete customs clearance
Failure to collect the package within the carrier's holding period
Any reshipping costs will be the responsibility of the customer.
Additional details regarding refunds and return fees can be found in our Returns & Refunds Policy.
We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, labor disputes, customs delays, government actions, public health emergencies, transportation disruptions, war, or carrier service interruptions.
If you have any questions regarding shipping, delivery, customs, or tracking information, please contact our customer support team.
