Warranty Policy

Limited 30-Day Warranty

Relavel provides a limited 30-day warranty against manufacturing defects in materials and workmanship from the date of delivery.

This warranty applies only to products purchased directly from our official store.

What Is Covered

This warranty covers:

• Manufacturing defects

• Faulty zippers

• Defective stitching

• Broken hardware caused by manufacturing defects

• Missing components upon delivery

Upon verification, we may provide:

• Replacement product

• Replacement accessories or components
  

• Compensation products

• Store discount code
  

The remedy offered will be determined at our discretion based on the specific situation.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear

• Cosmetic damage

• Accidental damage

• Improper use or misuse

• Damage caused during unpacking

• Unauthorized modifications or repairs

• Damage caused by transportation after delivery

• Theft, loss, or neglect

Warranty Claims

To submit a warranty claim, please contact:

support@relavelbags.com

Please include:

• Order number, The package's cardboard box and shipping label, packing list.

• Description of the issue

• Clear photos or videos showing the defect

Additional information may be requested to verify the claim.

Warranty Resolution

After reviewing the claim, we may offer one of the following solutions:

• Replacement product
  

• Replacement accessories or components
  

• Compensation products

• Store discount code
  

Warranty decisions are made based on the nature and severity of the issue.